Elevated Error Rates Impacting Service Performance

Incident Report for SoCast Digital

Investigating

We are currently experiencing elevated error rates across our platform. This issue has been triggered by our monitoring systems and is affecting the overall performance and accessibility of our services. Customers may experience difficulties accessing our services or may encounter errors while using our platform. This could include issues with loading pages, submitting forms, running reports, or accessing certain features. We recommend retrying any failed requests after a few minutes.

Our technical team has acknowledged and is actively investigating the issue to determine the root cause. We are working on mitigation measures and will provide regular updates as we make progress. Resolving this incident is our top priority.

If you have further questions, please contact support@socastdigital.com. Thank you for your understanding and cooperation.

Posted Sep 21, 2024 - 01:14 EDT